Privacy Policy
Last updated: October 2, 2025
This Privacy Policy explains how Ember & Crust Pizzeria collects, uses, discloses, and safeguards personal information when you visit or use our website located at meadowlumbercraft.sbs and when you place orders for our pizzas, sides, desserts, and other offerings. By accessing our site or using our services, you agree to the practices described here.
Information We Collect
- Identity and contact details: your name, +39 081 123 4567, and delivery address (including Via dei Tribunali 32, Historic Center, Naples, 80138, Italy).
- Account information: username and preferences if you create an account.
- Order and delivery details: items ordered, special instructions, delivery time windows, and order history.
- Payment information: transaction details and method. Card data is processed by our payment partners; we do not store full card numbers.
- Location data: approximate location to suggest the nearest store or optimize delivery, when enabled on your device or inferred from your IP.
- Device and usage data: IP address, browser type, device identifiers, pages viewed, and interactions to maintain and improve our site.
- Communications: messages, reviews, and customer support interactions.
How We Use Your Information
- To process, deliver, and confirm your orders, including providing delivery updates.
- To operate, secure, and improve our website, products, and services.
- To personalize your experience, remember preferences, and recommend menu items.
- To provide customer support and respond to inquiries.
- To send service-related notices and, when permitted, promotional messages you can opt out of at any time.
- To comply with legal obligations, resolve disputes, and prevent fraud or misuse.
Cookies and Similar Technologies
We use cookies and similar tools to make our site work, measure performance, and enhance your experience. Categories include: essential (for core functions such as checkout), performance and analytics, and preference cookies. You can manage or disable cookies in your browser settings; however, some features may not function properly without them.
Legal Bases for Processing
- Contract: to fulfill your orders and provide requested services.
- Legitimate interests: to operate our business, secure our services, and improve our offerings in a way that respects your rights.
- Consent: for certain analytics or marketing where required; you can withdraw consent at any time.
- Legal obligations: to meet requirements under applicable laws of Italy.
Sharing of Information
- Service providers: delivery partners, payment processors, hosting, analytics, and customer support providers who act on our instructions.
- Business transfers: in the event of a merger, acquisition, or asset sale, subject to appropriate safeguards.
- Legal and safety: when required by law or to protect rights, safety, and property.
- With your direction: for example, when you use third-party ordering or delivery platforms.
We do not sell your personal information.
Payment Processing
Orders are processed in €. Payments are handled by certified payment processors; they receive the necessary transaction information to complete your purchase. We may store non-sensitive payment metadata (such as the last four digits or a token) for receipts, refunds, and fraud prevention.
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal and tax obligations, resolve disputes, and maintain business records. Retention periods vary by data type and our legitimate needs.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. To exercise your rights, contact us at +39 081 123 4567 or write to our postal address below. We may need to verify your identity before fulfilling requests.
Children’s Privacy
Our services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us at +39 081 123 4567 so we can take appropriate steps.
International Transfers
Your information may be processed in locations outside your region. Where required, we implement safeguards (such as contractual protections) to ensure an adequate level of protection consistent with the laws of Italy.
Security
We use administrative, technical, and physical measures designed to protect personal information, including encryption in transit where appropriate, access controls, and regular monitoring. No method of transmission or storage is completely secure; please use strong credentials and keep them confidential.
Third-Party Links and Services
Our site may contain links to third-party websites or services. Their practices are governed by their own policies, and we are not responsible for their content or privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date indicates the latest revision. Material changes will be highlighted on this page. Your continued use of meadowlumbercraft.sbs after changes become effective signifies your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Business name: Ember & Crust Pizzeria
- Website: meadowlumbercraft.sbs
- Phone: +39 081 123 4567
- Address: Via dei Tribunali 32, Historic Center, Naples, 80138, Italy